Legal
Privacy Policy
Effective date: June 17, 2026
Healing Better ("we," "us," or "our"), operated by Sharon Louallen (Prada & Skye LLC), respects your privacy. This policy explains what information we collect through https://healingbetter.com (the "Site"), how we use it, and your choices.
Information we collect
- Information you give us. When you fill out our contact or booking form, request a consultation, or message us, we collect your name, email address, phone number, and anything you choose to include in your message.
- Scheduling information. When you book a session, our scheduling provider collects the details needed to manage your appointment.
- Information collected automatically. Like most websites, we collect basic usage data (such as pages visited, device and browser type, and general location) through cookies and analytics tools to understand how the Site is used.
How we use your information
We use your information to: respond to your inquiries and schedule your sessions; send appointment reminders, follow-ups, and information you have requested (including by text message, where you have consented — see below); operate, maintain, and improve the Site; and comply with our legal obligations.
Text messaging (SMS)
If you provide your phone number and opt in, we may send you text messages about your appointments, follow-ups, and information you've requested. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers (such as our messaging and scheduling platforms) only as needed to deliver the service you requested. Text-messaging opt-in data and consent are never shared with third parties for their own marketing.
Cookies & analytics
We use cookies and similar technologies to operate the Site and understand usage. This includes Google Analytics, which helps us see how visitors use the Site. You can control cookies through your browser settings; disabling them may affect how the Site works.
How your information is shared
We do not sell your personal information. We share information only with trusted service providers who help us run our business — for example, our customer-messaging platform (GoHighLevel), our scheduling provider, and our analytics provider (Google) — and only to the extent needed to provide our services. These providers maintain their own privacy policies. We may also disclose information if required by law.
Data retention
We keep your information only as long as needed to provide our services and for legitimate business or legal purposes, after which we delete or de-identify it.
Your choices and rights
You may request to access, correct, or delete the personal information we hold about you, and you may opt out of marketing communications at any time. Depending on where you live, you may have additional rights. To make a request, contact us using the details below.
Children's privacy
The Site and our services are intended for adults 18 and older. We do not knowingly collect information from children under 18.
Security
We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. Changes take effect when posted to this page, with an updated effective date.
Contact us
Healing Better — Sharon Louallen · 938 Dana Ave, Cincinnati, OH 45229 · Phone/Text: (513) 602-4716 · Email: shamarlou@gmail.com